Credit Guide

About this Credit Guide

This Credit Guide is provided by eCapital Funding Pty Ltd (referred to as "eCapital Funding", "we", "us" or "our"). It contains important information about the credit assistance services we provide to you and is prepared in accordance with our obligations under the National Consumer Credit Protection Act 2009 (Cth) (NCCP Act).

Who we are

• Legal name: eCapital Funding Pty Ltd
• ABN: 87 644 317 902
• Australian Credit Licence: 384704
• Trading as: eCapital Funding
• Address: 52 Sorrell Street, North Parramatta, NSW 2151
• Phone: 02 3819 3888
• Email: info@ecapitalfunding.com.au

Our authorisation

eCapital Funding Pty Ltd (ABN 87 644 317 902) operates and is licensed under Australian Credit Licence No. 384704. Credit representative details for our individual advisers are available on request or on the ASIC Professional Registers.

What we can do for you

We are authorised to provide credit assistance in relation to a range of credit products, including:

• Residential home loans and investment property loans
• Commercial and business loans
• Construction and development finance
• Private and specialised funding
• SMSF lending
• Asset and equipment finance
• Refinancing and debt consolidation

Providing credit assistance means we will suggest or assist you to apply for a credit contract or increase to a credit limit with a particular credit provider. We are not the credit provider.

Your best interests

When we provide credit assistance to consumers in relation to regulated credit contracts, we are required to act in your best interests and to give priority to your interests when there is a conflict. We do this by understanding your requirements and objectives, making reasonable enquiries into your financial situation, verifying that information, and considering a range of products from lenders on our panel.

Not unsuitable assessment

Before providing you with credit assistance, we will conduct a preliminary assessment of whether a proposed credit contract is not unsuitable for you. A written copy of this preliminary assessment is available free of charge on request within 7 years of the date the assistance was provided.

Our lender panel

We hold accreditation with a broad panel of Australian lenders, including the major banks, second-tier banks, non-bank lenders, mutual banks and specialist private funders. A full and up-to-date list of lenders we can access is available on request. The six lenders we most often place business with in the previous 12 months are available on request.

Fees payable by you

Whether we charge you a fee for our credit assistance depends on the strategy and complexity of your transaction. On some engagements we charge a fee, and on others we do not. Where a fee is payable, the fee, the amount and the payment terms will be disclosed to you in writing before you incur any obligation to pay, in a Credit Quote and Credit Proposal Disclosure Document.

Commissions we may receive

Lenders typically pay us commissions when a loan we have arranged settles. Commissions are paid by the lender, not by you. There are two types of commission:

• Upfront commission: paid on settlement, generally between 0.40% and 0.75% of the loan amount (excluding GST), depending on the lender and product.
• Trail commission: paid monthly over the life of the loan, generally between 0.10% and 0.30% per annum of the outstanding loan balance.

The exact commissions payable in your specific transaction will be disclosed in your Credit Proposal Disclosure Document before you enter into the credit contract.

Referral arrangements

We may receive referrals from, or pay referral fees to, third parties such as accountants, financial advisers, real estate agents, solicitors and other professionals. Where a referral fee is payable in respect of your loan, the arrangement will be disclosed to you in writing.

Complaints and disputes (internal)

If you have a complaint about our service, please contact us so we can try to resolve it:

• Phone: 02 3819 3888
• Email: info@ecapitalfunding.com.au
• Mail: Complaints Officer, eCapital Funding, 52 Sorrell Street, North Parramatta, NSW 2151

We will acknowledge your complaint within 24 hours (or one business day) and respond within 30 days.

External dispute resolution

If we cannot resolve your complaint to your satisfaction, you may refer the matter to the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.

• Website: www.afca.org.au
• Email: info@afca.org.au
• Phone: 1800 931 678 (free call)
• Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
• AFCA membership: eCapital Funding Pty Ltd is a member of AFCA. Our AFCA member number is available on request.

Professional indemnity insurance

We maintain professional indemnity insurance which satisfies the requirements of section 48 of the National Consumer Credit Protection Regulations 2010. This insurance covers claims in relation to the conduct of representatives who no longer act for us.